Shipping Policy

Thank you for shopping with Peleman USA. This Shipping Policy explains how and when your order will be processed, shipped, and delivered.

Order Processing Time

Orders are processed Monday through Friday during normal business hours.

Processing Time: 1 to 2 business days
Orders placed on weekends or holidays will be processed on the next business day.

You will receive a confirmation email once your order has been processed and another email with tracking information once your order has shipped.

Shipping Location

All orders are shipped from:

Peleman USA
11810 Wills Road
Alpharetta, GA 30009
USA

Shipping Rates

Shipping rates are calculated at checkout based on:

• Order weight
• Destination
• Selected shipping method
  
  

You will see your final shipping cost before completing your purchase.

Shipping Methods

We ship orders using trusted carriers such as:

• UPS
• FedEx
• USPS
• DHL (for international orders)
  

Shipping options and estimated delivery times will appear at checkout depending on your location.

Delivery Times

Domestic delivery times vary by carrier and shipping method. Estimated transit times are:

• Standard Shipping: 3 to 7 business days
• Expedited Shipping: 2 to 3 business days
• Express Shipping: 1 to 2 business days
  

Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, or holiday volume.

International Shipping

International shipping is available to select countries.

Buyers are responsible for:

• Customs duties
• Import taxes
• Brokerage fees
• Any additional country-specific charges
  

Peleman USA is not responsible for delays caused by customs processing.

Shipment Confirmation and Tracking

Once your order ships, you will receive an email with:

• Tracking number
• Carrier information
• Link to track your shipment
  

Tracking may take 24 hours to update.

Lost, Damaged, or Stolen Packages

Peleman USA is not responsible for:

• Packages lost by the carrier
• Packages marked as delivered but not received
• Damage that occurs while the package is in transit
  

If your package arrives damaged or you receive the wrong item, contact us at sales.us@peleman.com within 2 business days so we can assist you.

For lost or stolen packages, please file a claim directly with the shipping carrier.

Shipping Terms

All shipments are F.O.B. 11820 Wills Road, Suite 100, Alpharetta, GA 30009.
This means ownership and responsibility for the goods transfer to the buyer once the order has been handed over to the shipping carrier.

Wrong Address Disclaimer

Customers are responsible for providing the correct shipping address at checkout.

If an incorrect address is entered:

• Peleman USA is not responsible for non-delivery
• Additional shipping fees may apply for re-shipment
  
  

Please contact us immediately at sales.us@peleman.com if you need to update your address before your order ships.

Order Cancellations

Orders cannot be cancelled once they have been processed or shipped.

Contact Us

For any shipping questions, contact us at:

Email: sales.us@peleman.com
Phone: +1 770 674 6000
Office Hours: Monday to Friday, 09:00 to 17:00